At dekoGraphics, our goal has always been clear: to make your path to the perfect heat transfer as simple and inspiring as possible.
With dekoAI we’re taking that one step further. Our new AI-powered assistant brings together the expertise of our entire team and is available to you 24/7 – especially when you want to explore and learn on your own first.
But let’s be clear: talking to you directly will always be what matters most. dekoAI is only the starting point – the real journey always begins with our team. Those are the moments when the best ideas come to life😉
A Step-by-Step Heat Transfer Journey with dekoAI
Before we dive in, here’s how dekoAI fits into your heat transfer journey: Whether you’re just exploring ideas or planning your next big launch, dekoAI is here to answer questions, explain options, and help you move forward with more clarity.
These are the stages where it can support you:
1. Idea & Research
Maybe you’re at the very start – you know you need a heat transfer logo, but the options feel endless. You’ve seen unfamiliar terms, special effects you’re not sure about, and you’re worried about choosing the wrong thing.
👉 dekoAI can help you understand the different techniques, highlight suitable product options, guide you on what typically works on challenging textiles – from coated outerwear to sublimated sportswear – and share examples from real projects. You’ll leave this stage with more clarity – and a better idea of where to start.
2. Design & Planning
You have your idea, but questions remain. What file format do you need? Will your logo work with the effect you have in mind? How do other brands make theirs stand out?
👉 dekoAI can share our general file specifications, offer tips for preparing your design, and point you toward relevant examples from our site. While it can’t check your individual file, it can guide you toward the right standards so you know you’re on track.
3. Testing & Quality
For many, the biggest question is: Will it last? You might wonder how the logo will hold up in the wash, or whether it can handle the specific fabric you’ve chosen.
👉 dekoAI can explain our approach to samples – from THE BOX (our free selection of our own logo samples) to when and how custom logo samples might be possible, depending on the project and order volume. It can also share tips on how to test a logo effectively – including how we run our own in-house washing and durability tests to make sure our heat transfers meet the highest standards.
4. Getting Started
You’ve decided to move ahead – but what exactly do we need from you to prepare a quote? How does the process work from here?
👉 dekoAI can outline our general workflow, list the information needed for a quote, and explain what typically happens next. That means fewer back-and-forth emails and a smoother start to your project.
5. Production & Delivery
Deadlines matter. You might be working toward a launch date or an event, and you need to know if we can make it in time.
👉 dekoAI can give you typical production time ranges, explain the factors that influence them, and suggest possible options if you’re on a tight schedule. For specific orders and live updates, it will always direct you to your contact person – because those details depend on your exact project.
6. Next Project
After one successful project, you might want to refine your design, explore new techniques, or adapt to changes in your textiles.
👉 dekoAI can inspire you with ideas, remind you of general specifications, and share what’s possible next time around – so every new project is a step forward.
Why we built dekoAI
We didn’t create dekoAI to replace our team – we built it to give you more freedom and flexibility in your journey with us. It’s here to make your research phase smoother, your planning easier, and your experience a little more fun.
Because whether you’re talking to dekoAI at midnight from the other side of the world or speaking directly to our specialists, we want you to feel supported, informed, and confident at every stage.
What dekoAI can – and can’t – do
dekoAI is here to guide you through techniques, services, and processes. It can’t provide details about your specific order, invoice, or delivery status – for that, your personal contact in our team is always the best source.
How dekoAI works – and how it protects your data
dekoAI is built on the combined knowledge of our team, our product documentation, and publicly available information from our website. It’s built to give you fast, reliable answers in an instant – without the need to share personal details.
⚠️ Your privacy matters to us. dekoAI does not process personal data, store project files, or access order information. All conversations are handled in line with our data protection standards, so you can ask questions with confidence.
Frequently Asked Questions about dekoAI
Can I upload my own files for review? No – dekoAI can’t check individual files. But it can guide you on our general specifications so you know how to prepare your artwork correctly.
Can I get samples through dekoAI? Yes – it can explain our free THE BOX sample set and when custom samples might be possible, depending on your project and order volume.
Can it give me updates on my order? No – for specific order details, please contact your dekoGraphics representative. dekoAI can only give general information about production timelines and influencing factors.
Does dekoAI store personal data? No – dekoAI does not process personal data, store project files, or access order information. It’s designed to answer general questions only, in line with our data protection standards.
Where can I find dekoAI? You can open dekoAI in two ways – whichever works best for you:
Via the header: click the AI link at the top of any page.
Via the red bubble: look for the AI icon in the bottom right corner.
Either way, you can start asking questions at any stage of your project.
Try it yourself
Whether you’re planning your first project or looking for advanced techniques, dekoAI is ready to help you explore, plan, and create. And remember: if it ever gets stuck, we’re just a message away.
👉 Say hi to dekoAI
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